If your order arrived damaged it is your responsibility to notify us by email with 24hrs after receiving your order. Please send your original order number found in your email and a picture of the damaged item to info.aerglocosmetics@gmail.com. A replacement order will be mailed out to you after we have received the damaged order. All sales are final and no reunds will be issued but we will be happy to replace your damaged order with a new one.

Orders are sent out 48-72 hours after your order is placed.  When your order has shipped a tracking number will be sent to your registered email. Customers will have the option to choose if they want their packaged to be shipped First Class or Priority Mail through USPS. Shipping prices are automatically updated during checkout depending on what state your package will be mailed to. We do offer International shipping but only to Mexico we are working towards shipping to other countries in the world!